Live chat is a way for hoteliers to deliver their world-class customer service online without being hampered by technology. We’ve seen chat being leveraged to phenomenal effect in other industries, but hospitality is not yet embracing its full potential.
The direct booking experts from Triptease will be deep-diving into the highest-performing types of conversation, while revealing what they’ve learned from tracking thousands of chats across their partner hotels.
There’ll be a style guide for hoteliers looking to perfect their tone over chat, as well as Triptease’s own advice for selling to customers within a messaging environment.
The workshop is a chance for hoteliers to put their questions to the experts, and see how they could use live chat to turbo-drive conversion on their own website. It will be presented by Charlie Osmond, Triptease’s founder and chief tease.
Charlie built his first business straight after graduating from Oxford with a degree in engineering. He was named Young Entrepreneur of the Year by Esquire Magazine and is one of HSMAI’s ‘Extraordinary Minds’.”
Martin Cowen, contributing editor for tnooz, will be moderating with Nick Vivion, editorial director, producing the event.
- NOTE: The 45-minute workshop takes place on Tuesday 28 November and starts at 4pm GMT / 11am EDT, etc. If you cannot listen in live but want to learn more from Triptease about live chat, please register using the link above and you will receive an email after the event which will give you access to a recording and to the presentation decks.