Terms of the deal were not disclosed.
Navicom has developed a guest experience measurement platform that is used by hotels looking capture feedback during a stay.
The idea is that hotel staff can understand how a guest’s experience at the property is working out and, if required, react quickly to any issues that arise.
Navicom and has been working with Maestro for a number of years, say the pair in a statement, with the technology integrated into the existing property management system.
Maestro president Warren Dehan says:
“The GEM acquisition is in line with Maestro’s focus on personalized guest engagement.
“With the GEM team joining our office we can provide a wider spectrum of guest engagement services. I see this as a positive step in Maestro’s growth and our ability to serve our clients and help them meet the demands of their guests.”