Patreon gives creators CRM and Snapchat Stories clone just for fans who pay



Ads aren’t enough to support professional online content makers. So Patreon is equipping them with new ways to organize, measure, and entertain fans who use its platform to pay them a monthly subscription fee for special access.

With 1 million patrons paying an average of $12 per month to 50,000 creators, Patreon is on track to send musicians, comedians, journalists, videographers, and other content makers $150 million this year.Today’s updates could push that figure even higher, while redefining the economics of art.

For more on how Patreon doubled in size in a year, read our deep dive from last month. 

Patron Relationship Manager

The new “Patreon Membership Engine” centers around the Patron Relationship Manger, the first CRM for pro content creators. It lets them sort patrons by how much they’ve paid or when they joined, and provides their email addresses — something YouTube, Facebook, Instagram, Snapchat, Twitter, and other platforms refuse to give creators.

This Salesforce-For-Artists lets them contact their fans with special offers or thank yous, like hawking higher priced merchandise to top spenders while upselling new $1 subscribers to their more expensive reward tiers.

There’s also a slew of new content creation tools.  The new Early Access feature lets creators post content just to fans who pay over a certain dollar amount per month, and set a ‘window’ before its publicly available on their Patreon. A partnership with Crowdcast lets creators log in with their Patreon account and broadcast livestreams just for paying fans, while Patreon foots the bandwidth bill.

Patreon Livestreaming and Early Access

But most exciting and disruptive is Patreon Lens, a stripped-down Snapchat Stories clone where creators can share peeks into their lives and behind-the-scenes that are exclusively available to their paid subscribers. Instead of giving away their off-the-cuff content on Snapchat and Instagram, creators can actually earn money from their social media via Patreon Lens.

You can follow all the creators you subscribe to through Patreon on Lens, who see how much they earn per month by the total viewership of their Stories. Unfortunately, the app only allows photo and video capture and uploads with no fancy drawing, stickers, filters, or augmented reality masks. But Patreon will keep embellishing it, with captions coming soon.

Patreon Lens

Meanwhile, Patreon is overhauling its brand with fresh app and logo designs, and has recruited a squad of new start creators to the platform. Those include McSweeney’s Internet Tendency, athlete and motivational speaker Lewis Howes, former ESPN/Doomsday podcast reporter Ed Werder, plus comedians Tim Heidecker, Bill Burr, Al Madrigal, Theo Von, and Adam Carolla.

With these new tools, Patreon could shift the online content ecosystem from one where creators give away what they make in hopes of tiny ad revenue shares today and big merchandise or ticket purchases in the future, and towards allowing creators to earn a steady, reliable salary.



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